Bekur Security Systems – Return & Refund Policy

Business Details
Name: Bekur Security Systems
Location: ACCRA Towers, Accra Road, 3rd Floor, Shop T04, Nairobi, Kenya
Phone: 0797 274 859

1. Returns – General Policy

We want you to be satisfied with your purchase. If you are not satisfied, you may return an item within 2 calendar days from the date of purchase or delivery, subject to the conditions below.

Returns are accepted only for items that are unused, in original condition, and in their original packaging, with all accessories and documentation included.

2. Eligibility for Return

To qualify for a return, all of the following must apply:

• The return is requested within 2 days of purchase or delivery

• The item is unused, undamaged, and in resalable condition

• All original packaging, accessories, manuals, warranty cards, and seals are intact

• Original receipt or invoice is provided

• Serial or model numbers match the original sale record

Items that do not meet these conditions may be declined or subject to partial refund.

3. Non-Returnable Items

We do not accept returns or refunds for:

• Items returned after 2 days

• Products showing signs of use, installation, damage, misuse, or alteration

• Opened or reprogrammed security and electronic equipment

• Items missing original packaging, accessories, or documentation

• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase

4. How to Request a Return

To initiate a return:

1. Contact us via 0797 274 859 or visit our shop

2. Provide your receipt or order details and reason for return

3. Bring the item, complete with all packaging and accessories, within the 2-day period

4. The item will be inspected before approval

5. Refunds

• Approved refunds will be processed within 7 business days after inspection

• Refunds are issued using the original payment method, or an equivalent method if necessary

• Return transport or delivery costs are the responsibility of the customer, unless the return is due to our error

6. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

• Notify us within 2 days of receipt

• Provide clear details or evidence of the issue

• Once confirmed, we will offer a replacement or full refund

Manufacturing defects covered by warranty will be handled according to the manufacturer’s warranty terms.

7. Exchanges

Exchanges are subject to item availability and must meet the same return conditions. If the same item is unavailable, a refund or alternative product may be offered.

8. Contact Information

For returns, refunds, or exchanges, contact:

Bekur Security Systems
Location:ACCRA Towers, Accra Road, 3rd Floor, Shop T04, Nairobi, Kenya
Phone:0797 274 859